Refund policy
Returns and Refunds
Due to the nature of our products (hygiene and personal fit), we don’t offer returns or refunds for change of mind.
Faulty or Damaged Items: If you receive a faulty or damaged item, please contact our customer support as soon as possible. We will require photographic evidence of the damage. If verified, we will provide a remedy in line with the Australian Consumer Law, such as a replacement or refund.
Exchanges
We understand that finding the right fit is important. If you need to exchange a product for a different size or colour, including chest binders, please contact our customer support within 14 days of receiving your order. Exchange shipping costs are the responsibility of the customer. Please note that we can only exchange items that are unworn and in their original condition. Chest binders can be tried on, but must be unwashed and in their original condition.
Important Considerations:
- Chest tape is a personal hygiene item and cannot be returned or exchanged for hygienic reasons.
- While we strive to provide accurate sizing information, please refer to our size guides carefully before placing your order.
- We are not responsible for lost or stolen packages or packages delayed in transit.
If you have any questions or concerns about our returns, refunds, or exchange policy, please contact our customer support team at contactnobiclo@gmail.com.